W.: What are the next challenges for Rajapack Italia?

[nrumohammad0]

W.: What is the profile of Rajapack Italia's customer and how do you try to understand their needs?

LZ: Rajapack's strength lies in its ability to find packaging solutions for both the small artisan who buys a few pieces but requires next-day delivery, and for the large multinational group that needs machinery, customized packaging, multi-site deliveries, framework agreements on prices and online e-procurement services. We always guarantee excellent service to everyone . The customer and their needs are at the center of all our actions.

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LZ: As always, we have many ambitious projects! One project we are already list of aruba consumer email working on is the website of the future, Rajanext . It will go live in 2020 and will consist of a standard platform usable by all branches of the Raja Group. In this direction, we are working to improve the user experience of the site, making it consistent on any device, thanks to a completely redesigned site with a responsive approach. This important project will also have repercussions on the improvement of e-procurement, thanks to the implementation of the self-service functionality and the integration of this service within the same platform as the website.