Is that your secret ingredient? Genuinely thinking along with customers and a personal touch?
EUrail won the 2011 Mashable Award for "Best Social Media Customer Service"
EUrail.com won the 2011 Mashable Award for Best Social Media Customer Service
“We don’t believe in secrets, mind you. But we don’t mind a bit of pioneering. We follow our intuition and do things based on trial and error . That worked out well: in 2011 we won a Mashable Award. Because we don’t make it more difficult than it is, the jury thought. We just did what the customer wanted us to do. Without strategic documents. The award showed us that what we do is special. And important in the customer experience.
, social lends itself well. It is very senegal mobile phone number list focused on the collective, people always make decisions in consultation. The opinion of your friends counts much more than corporate information. Very different from our American customers. At the moment we have one Facebook page , but we are thinking about using Global Pages with landing pages per country. A separate version already exists for Korea, a significant growth market.”