Digital public management

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The digitalization of activities is a reality in all sectors, including the public sector. With digital public management , it has been possible to promote the automation of processes and greater agility in the execution of a series of activities in a digital government .

Some time ago, digital transformation began to reach public bodies. However, the pandemic demonstrates the need to offer more efficient services to citizens who can access them remotely and online.

In this article, you will discover the 6 pillars of digital public management, why it is important to digitize processes in public administration and how to do it.

Why implement the pillars of digital public management?
Digitizing processes in the public sector is a necessity in governments all over the world. Despite this, many countries continue to advance at a slow pace, which warns about the urgency of debating digital government at a global level .

But some nations are achieving good results. According to the GovTech Maturity Index 2022 study , carried out in 198 countries, which has the highest digital government maturity index:

South Korea
Brazil
Saudi Arabia
United Arab Emirates
Estonia
France
India
Lithuania
Mongolia
Russia
The expansion of the pillars of the digital government contributes to strengthening and accelerating digitalization. Furthermore, other reasons reinforce the importance of following these trends:

Citizens hope for the modernization of public services
Digitalization facilitates problem solving, guaranteeing phone leads more efficient management for municipalities, departments and countries
Optimized and less bureaucratic services
Greater accessibility to different public services
Cost reduction
Integration between government sectors to improve services provided to citizens
Strengthening the relationship between government and society
Learn more about what the digital government is and its benefits.

What are the essential pillars of digital public management?
There are six essential pillars of digital government , which help to improve public management with new technological tools.

Only with digital transformation will it be possible to improve the provision of services to citizens and companies, which depend on governments for more assertive performance and promotion of socio-economic development.

Next, you will learn about each of these pillars and their role in digital public management.

1. Digital identity and signature
The first pillar is the Digital ID . It is about the documentation of citizens in the digital universe. Just think about the documents you need to sign offline. The signature must coincide with the document, right?

In the digitalized model, each person must have a digital identity – which will follow identification criteria similar to those of physical documents – to guarantee the legal validity of contracts and other procedures carried out digitally.

Therefore, the document must be non-transferable, universally accepted and have a secure signature , which, although not exactly the same as a handwritten signature, has the same legal value .

2. Interoperability
A lot of user experience has been shared in the corporate context. And this is also a point of attention in public management.

In this sense, a solo digital government is possible through interoperability, that is, when different organizations work together, forming a single large database.

Therefore, it is possible to put the call into practice once only , when the citizen presents the data only once, in a completely digital way. For example: once the birth certificate is registered, it can be used for different services, without the need to present it again.

This speeds up services, making citizens more satisfied with the services provided and improving government-society dynamics.

3. Data
The definition of standards for the structure and governance of data is key to management. They are the basis of digital transformation in any context, but there is a need to organize them.

It is necessary to create standards for the capture, storage and distribution of data , in addition to having robust analysis tools , which transform these data into information.

Furthermore, it is necessary to have security tools to maintain the privacy of data and citizens.

4. Digital services
Modern management cannot be achieved without offering digital services. Basically, it is necessary to offer a series of services to the citizen, remotely, but with a quality experience.

In addition to making petitions, the user must be able to follow the status of each demand, have contact channels and quick returns, all in a single, easy-to-use system.

5. Information security
As we stated before, digital public management must have information security tools .

In practice, information must be assigned in a secure environment, through systems in the cloud , which contain control of permissions, history of inclusions and well-defined rules on who can operate this data.

Therefore, government digital platforms must have efficient cybersecurity tools, such as data encryption, to protect the information of citizens, the government and companies.

6. Transparency
Finally, digital public management must have transparency as a pillar . This means that the tools must be capable of guaranteeing greater visibility of government information for an open dialogue with all of society .

It is also necessary to make it clear to the user how they are using the data entered on the platforms and for what purpose.

Only then, citizens will tend to have more confidence in public bodies, at the same time that they will feel more satisfied with the quality of the services provided and the information shared.

How to implement digital public management?
To guarantee the quality of digital public management and implement digital transformation, it is important to have specialized tools.

SYDLE is a reference in management solutions, has solid experience in implementing digital government platforms and knows well each of these pillars.

The solutions offer all the tools necessary to improve public administration, integrated natively. This guarantees smoother operation, with a better experience for the user.