Some questions for NPS surveys can be:
Based on your experience today, would you recommend us to your friends?
How would you rate our product?
How would you rate our service?
Would you recommend our service to a friend?
To analyze the results of your NPS survey, you should crypto currency database categorize the responses into three groups.
Promoters. These are customers who answer questions with an average score of 9 or 10.
Passives. Those who respond with a score of 7 or 8.
Detractors: Those who assign ratings from 0 to 6.
Promoters are loyal customers who are likely to tell their friends about the company and attract new customers. Passive customers are indifferent people who might become promoters or move to your competitors.
Detractors are dissatisfied customers who can damage your company's image by sharing bad experiences with others : focusing on them is a great way to improve your NPS.
The NPS functions as a consumer satisfaction score that measures the overall perception that a consumer has of a brand.