Case of the manufacturing enterprise "ALFAPOL"

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Connecting modern IP telephony can not only speed up call processing, but also motivate you to make larger-scale improvements for your business.

Thus, at the enterprise where UIS telephony was connected, amoCRM was subsequently implemented and business processes were brought to the level of the 21st century, forever abandoning notebooks and spreadsheets.

The reason was the availability of ready-made integration of telephony and CRM.

Client

OOO "ALFAPOL" is engaged in the development of taiwanese telegram building materials for the installation of industrial floors and coatings. Works with clients from Russia and the CIS countries. Present on the market since 1997. Customers of the works are manufacturing enterprises, including those in the nuclear, oil and gas industries, etc.

The company is a domestic manufacturer, distinguished by affordable prices and humanely attentive attitude towards customers.

Problem
We used the services of several telecom operators at the same time – different PBXs were connected in branches from different regions. This brought the following inconveniences:

Paying for services from several suppliers is not economically viable.

There was a lack of a single interface in which to store and listen to recordings of conversations of all employees. The company attaches great importance to the quality of customer support and the correctness of communications. The customer must be able to receive answers to all questions around the clock. It is not customary to work according to scripts - live communication is valued, while the consultations of managers must be competent and competent. Also, given the specifics of the company's activities, it is necessary to record all the technical details that were voiced in the conversation, and return to them if the manager did not remember them or did not have time to write them down.

In addition, there was a lack of a comprehensive solution for automating all routine processes at the enterprise, such as notifying clients, working with technical specifications, exchanging technical information between managers and technical specialists, and much more.