More information about the tariff and connThere is an opinion that a call center is complicated, expensive and generally not for small businesses. On the other hand, someone has to be responsible for communication with clients while everyone in a small team is busy with their own work. Typically, small companies connect a PBX and hire an administrator so as not to lose customers due to the need to juggle between phone calls and performing immediate duties. But what if setting up a telephony is a completely unfamiliar phenomenon, and adding one more staff unit does not fit into the expenses? We will tell you how our cooperation with the company "Vedisoft" helps in such situations. Features of the MCN Telecom client Our customer Vedisoft develops software that simplifies doing business.
Since they are a small company, they understand armenia cell phone number list the problem of unanswered calls that small businesses face. That is why Vedisoft developed the “Telephone Operator” service — an external call center for small businesses at affordable prices. After connecting “Telephone Operator,” all calls and chats begin to go through a professional operator who records information in an electronic journal and sends notifications to the right employee. The service also provides call forwarding settings, access to audio recordings of conversations, data upload to a CRM system, and other options for modern telephone communications for business. , it is enough to connect a virtual number, but many companies do not have one. Stanislav Nikolaev, director of the Telephonist service, says: “Immediately after the launch of Telephonist, clients began to appear who were far from IP telephony and were not ready to delve into the setup issues.
It was decided to connect our service for them in the simplest way - through a virtual number. Compared to other operators, MCN Telecom covers a larger number of cities and has a number of other advantages, so we turned to you.” Finding a solution Our task was to offer virtual numbers with a favorable set of characteristics. As a result, we formed the following package: Direct landline numbers to make entrepreneurs look more reputable and make it easier for them to establish contact with local customers Multi-channel function to eliminate situations with missed or unanswered calls No SIM card binding for easy connection Free trial period as a bonus We also organized the selection of numbers through the project manager, and not in the personal account, as happens in standard situations, in order to vary the duration of the test period upon request.