Mastering technology and flexibly applying it to the marketing mix will help businesses not only survive but also thrive in the digital age. Customer Journey is not a new concept, but not all businesses understand how to build an effective journey.
Many people mistakenly think that selling products is enough, but in reality, high and sustainable revenue only comes when you understand and optimize the customer experience throughout the entire process. for you to build a customer journey that brings in revenue beyond expectations.
1. Understand Customer Persona Before you canada telegram data sell, ask yourself: Who are you selling to? Understanding your target customer will help you create the right message and the right strategy. Factors to analyze: Basic information : Age, gender, occupation, income level.
Consumer behavior : What channels do they usually shop through? What convinces them to make a purchase decision? Concerns : What problems or worries keep them up at night? Can your product/service solve them? Life goals and values : What do they want to achieve in life or work? How to collect customer portrait data: Analyze data from CRM systems, Google Analytics, or social networks.
Survey current customers directly via email or interviews. Research forums, Facebook groups, or communities where your customers hang out. Practical tips: Create 2-3 specific customer personas, including both psychographic and behavioral characteristics. Put yourself in your customers' shoes to understand them better.