Being able to measure the return on investment

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mahbubamim077
Posts: 308
Joined: Tue Jan 07, 2025 4:22 am

Being able to measure the return on investment

Post by mahbubamim077 »

Many companies have started using these tools to manage customer care, relegating human contact to an increasingly marginal role or sometimes eliminating it altogether: unfortunately, there is nothing more wrong! Today I would like to make you understand the importance of the human side of customer service and explain why you still need real people to manage relationships with prospects and customers.

Customer Service: Why Chatbots Can't Replace People chinese student data Chatbots are virtual assistants that communicate with customers: these are software designed to simulate human conversation, robots that behave like real people. No, I'm not talking about the plot of a science fiction movie: chatbots and artificial intelligence are already among us, but fortunately, they are far from conquering the world - and the minds of your customers.


Maybe now you are thinking “if they behave like people, why can't I use these virtual assistants to manage customer contacts?”. I'll answer you right away! Most chatbots simply analyze the keywords present in the conversation and give “generic” answers, that is, answers that are valid for the conversation in question and for all similar conversations.
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