WhatsApp Business Explained: Why eCommerce Needs It

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Quick and concise help to the customers will help increase the level of satisfaction and even customer loyalty. High levels of engagement help the platform strengthen customer relationships, establish lasting customer loyalty, and encourage repeat purchases.

WhatsApp Business is a dedicated platform designed to cater to the needs of small and medium-sized businesses. It offers a range of features that streamline communication, enhance customer service, and boost sales.

Overview of WhatsApp Business Features
WhatsApp Business Profile – Customers can find necessary information such as the namibia phone number list business location, website, email, and business opening/closing hours.

Messaging tools – Control communication with customers with the help WhatsApp’s flexible and powerful messaging features. Send a welcome message to the new customer or share the order status.

Product Catalogue – Organise your products and make them look more professional and visually pleasing by using WhatsApp product catalogue. It is an online shop where customers can view your products and prices.