Track Delivery Status:
It is vital to check on the status of shipments to actively manage the customer’s expectations and decrease the RTO percentage. It includes real-time updates of the delivery status to help businesses keep their clients updated on the location of the orders.
Analysis of customer feedback data is a critical process for organisational improvement. Through Shiprocket Engage 360, customers can provide valuable feedback concerning the delivery and their experience. This helps investigate business areas that need extra focus and attention. It helps businesses reduce COD RTOs by meeting customer expectations and increasing the quality of services.
RTOs have a great potential to influence eCommerce companies’ financial and belize phone number list operating performance. You can consider applying these techniques to minimise the COD RTO rates, generate customer loyalty and increase operational efficiency.
Integrating intelligent communication solutions into your COD order fulfillment mix leads to a quicker order delivery process, enhanced customer satisfaction and lower RTO ratios. Shiprocket Engage 360 offers features that help engage the customers, update them and ensure they are satisfied at the end of the delivery process.
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