Organizations need better archiving solutions

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Uncontrolled communications are becoming a problem
Two-thirds (66%) of survey respondents said employees are using unmonitored communication channels, which poses a major risk to organizations due to regulatory oversight and enforcement of consumer apps.

Organizations face a number of challenges when recording audio and video from these applications. In fact, 39% of compliance and security professionals cited gaps in coverage as one of the top three issues with existing archiving tools.

Almost half (47%) of respondents would like an archiving solution that can record all communication channels, including mobile, SMS and messaging apps. Currently, 33% of organizations search communication channels manually.

Most legacy tools are designed for email, but 81% of belgium mobile database use chat in the workplace and 63% use video, indicating that compliance tools are outdated and cannot adequately capture dynamic communications data.

Chat poses the greatest risk to privacy and security
Organizations believe that content shared in chat, including in-meeting chat, poses the greatest threat to compliance, security, and privacy due to the ease with which confidential, sensitive, or proprietary information can be exposed. The following features were cited by respondents as the most risky:

— file transfer via chat (52%);

— exchanging links in chat or on the screen (41%);

— screen sharing (38%).

The findings are consistent with what compliance and security professionals expressed in a study last year, where most concerns centered around hacking, leakage, or external distribution of content.