Insurance company experience

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Low-code makes sense in some cases, but not always. In Frank’s experience, a business’s requirements are usually less unique than it thinks, and so it may be wiser to buy off-the-shelf software that includes maintenance. For example, why build a CRM when the players in this market offer powerful systems? Besides, they employ more developers than most businesses.

About six years ago, Bruce Battles, director of digital channels at health insurance company Humana, was negative about low-code/no-code, but he was ultimately proven wrong.

“I spent about three months building what was going to be our core product in four or five different ways, using different platforms. I was the biggest skeptic,” he says. “My criteria was simple: Whoever won the battle would be someone I couldn’t beat.”

The company now has a total of seven apps, all kenya mobile database on OutSystems’ low-code platform. The first of these allows 40,000 independent insurance agents who sell health plans to get early access to the information they need to help their clients as insurance policies change each year. Traditionally, these insurance agents would receive entire libraries of PDFs.

Battles recognized the problem and thought about the app as an alternative to PDFs, but he didn’t think low-code was the right tool because the audience was 40,000 agents, meaning the platform needed to be scalable. He was also concerned about the complexity of the data.