The indicators in your sales department

[prisilabr03]

Integration of our service with a resource for working with telephony onlinepbx makes it possible to listen to dialogs with customers in those places that interest you (are problematic). In this report, you can also see the duration of the dialogs and the time when they took place and, if necessary, take these parameters into account when making decisions about the need to edit scripts.

For systematic monitoring of the quality of scripts and making decisions sandplay therapy about their editing, our service has a report that provides more detailed information about what nodes the conversation ended on. He builds a register of such nodes by frequency of completion, which gives the head or script designer (scryptologist) the opportunity to pay attention to the most problematic nodes (at which conversations with customers are most often unnecessary, interrupted.

If, in your company, specially trained employees (not you personally, or not only you) are involved in editing scripts, then you can control their work (for example, then — do they monitor the effectiveness of the scripts and do some, regularly, edits in them to improve them), you can use report on changes in scripts by designers.

If you want or call center to be, always, on top, do not forget to regularly update and, if necessary, refine your scripts, train your employees using our voice simulator, monitor the process of their training using simulator report and motivate using, for this, performance report!

If you want to get help from our specialists in the creation or implementation of scripts in your business processes, as well as if, you are faced with the task of increasing the performance of your employees and you want to conduct special trainings for them, we are happy, we will help you in this!