Software Art How to maintain and improve consumer satisfaction?

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Writer Arhid Maulana Share this article The proverb “It is harder to maintain than to gain” may be relevant to the current business situation. In fact, retaining consumers or even making them loyal consumers is not an easy task. Consumer loyalty is indeed very expensive, especially in the current free market era, where business competition is becoming increasingly fierce and consumers are becoming smarter in choosing the products they need.


The Free Market Era and Technological Development bosnia and herzegovina whatsapp resource The free market era is the starting point for the increasing "passion" of business competition. Coupled with the rapid development of science and technology, business people are indirectly required to continue to innovate so that their companies can continue to exist in the market. The emergence of a large number of new competitors with the same business model is also a challenge for business people already existing in the market.


In addition to the need to reach more consumers, retaining consumers and converting them into loyal consumers of the enterprise is the most serious challenge of this era. How to Maintain and Improve Consumer Satisfaction The rapid development of technology can sometimes become a problem in business itself, especially related to rapid adaptation. But it turns out that the rapid development of technology can also be a solution, especially how to retain consumers in today's fierce business competition.