Standardize Business Processes

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When working on a centralized back office, it is necessary to review all business processes and achieve their unity. For example, if the maintenance of the IT infrastructure is different in the branches of the company, when creating a common IT service, it is necessary to make the algorithms uniform.

Standardization provides an opportunity to get rid of unnecessary operations in business and optimize those that are really important. This will significantly reduce the costs of administrative activities and improve the quality of their implementation. In addition, well-organized business processes will be easier to concentrate and automate. However, to conduct an audit of all operations, it may be necessary to involve a qualified specialist.

Step 3: Choose a digital platform for your office needs
Any major changes, including centralization of office tasks, cannot be implemented today without the use of digital technologies. The success of the enterprise largely depends on the quality and functionality of such solutions.

What determines the importance of a digital platform for a company?

User simplicity and convenience . Since luxembourg email list the centralization of office processes depends on software, this solution must be adapted for employees who do not have high digital competence. For those who contact the back office with requests, it is important that the process is transparent and understandable: how to apply for a solution to a problem, how to track its status. For example, through a single service, you can apply for a vacation, a day off or dismissal, request a certificate or get a copy of the work book, knowing the exact data to provide and the time frame for fulfilling the request.

Ability to access the system through various channels . The main way to communicate with the back office is the Internet portal. Most often, requests are received through this channel. It is also important to provide additional communication methods for the convenience of employees of the main departments: phone call, messenger, email. All these channels should be combined on a single platform for shared access. Thus, you can view the entire history of requests and, if necessary, switch to another convenient method of communication.

Effective interaction between departments . This plays a key role in the implementation of complex projects involving many employees and office services. With a software product that allows you to identify individual business processes within a project, determine those responsible for their implementation and task deadlines, the implementation of complex requests will become much easier.

Integration of counters into the system and reporting generation . To objectively assess the efficiency of the service structures, it is necessary to have competent control tools. The platform provides built-in counters for this purpose and automatically generates reports on the productivity of each department, employee, and individual operations.

The importance of interfacing with other software products is growing . Organizations that decide to centralize their back office may already be using basic programs like 1C. So, it is necessary for a platform for effective workspace management to ensure compatibility with the most popular programs, and best of all, with any of them. It would be ideal if this digital system could replace some of these IT products with its functionality.