How Reputation Management Helps Business. Cases

[nusaiba125]

Case 1. Increasing customer trust and competitive advantage .

A major online educational platform was losing customers due to bad reviews.

Launched a campaign: students wrote positive reviews about the platform and received bonuses for it. Over 12 months, the campaign was supported by 1,000 students, more than 500 of whom left reviews.

In summary :

The platform's rating on major review sites has increased dominican republic consumer email list from 2.9 to 3.9 stars ;
The number of platform service cancellations due to negative reviews has decreased by 60% .
Case 2. Protection from reputational crises .

A product from a major hygiene product manufacturer was featured on the Roskontrol portal as allegedly containing toxins. Although Roskontrol is a private organization, it is often confused with a state organization because of its name. The media picked up the information from the portal, and a wave of negativity arose.

We immediately began working on a refutation. We took the results of the manufacturer's extensive tests confirming the safety of the product and, together with lawyers, contacted the media with a request to remove or correct the inaccurate information. In order not to miss anything, we connected monitoring and tracked mentions in real time.

As a result, in the first 12 days, out of 161 negative articles, we managed to: