A general welcome letter from the committee

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Are you regularly updating your social media with content?
Is someone monitoring your social media and emails?
Are you responding to enquiries in a friendly and timely manner?
Tours and taster sessions
To give prospective members a flavour of your club, it’s a good idea to offer personalised facility tours and taster sessions. This is the first time they’ll see your club in person, so you want to make an impression that lasts. Here’s what to consider:

Do you send relevant information to greece rcs data prospective members ahead of tours and taster sessions?
Is your facility easy to find?
Are there noticeboards and signposts in your facility?
Do you have disabled access?
Is your facility clean, well maintained and COVID-secure?
Who is responsible for greeting prospective members when they arrive?
Are taster sessions exclusively tailored to prospective members?
After joining Welcome pack
Sending out a welcome pack when a new member signs up is the first step in making them feel like part of your club. Ensure you get this to them straight after the point of registration, so they immediately feel acknowledged and have enough time to absorb everything. Your welcome pack should include information like:

Your club’s background and history
Membership tiers and pricing – do you offer flexibility around payments?
Committee / coaches contact details
What kit members need to bring
First day
First experiences can either make or break someone’s decision to return to your club. If they feel welcomed and valued, there’s no reason for them not to return. You want to go the extra mile and have a solid process in place to make new members feel at ease and help them settle in. What to think about:

Who is responsible for introducing new members to everyone?
Do they have an assigned buddy?
Is the rest of the team aware that there is a new member?
Are you getting new members involved straight away?
Is your body language open and friendly?
Are you following up with members to find out how their first day went?
Ongoing engagement
A welcoming environment doesn’t just end after someone’s first day at your club – it’s something that you have to consistently maintain. Here are some points to think about.