We want to be treated as individuals

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Rule #4
Be Empathetic: Follow Emotional Cues to Problems
Listening deeply with your eyes, ears, and intuition will lead you to emotional cues like voice inflection, facial expressions, and body language that indicate that a story point or issue has emotional significance.

When you find these cues, use follow-up questions to dig deeper. This is where real problems and opportunities to create self-awareness will be found.

Rule #5
Never Make Assumptions
Many leaders assume that they know exactly what people need. After a little questioning, they shift into pontificating.

They dump their answers on the other person who eventually just tunes them out. Leaders assume, rather than ask questions because they are in a hurry, bored, impatient, or lack empathy.

Besides all of the obvious pitfalls of assuming, there ecuador telegram data is also an emotional trap. No one, not you, not me, not the people who work for you, likes to be told that we are not unique.

We resent it.

Bonus Rule
Do Not Answer Your Own Questions
When you ask hard questions of people, they will often attempt to freeze you out with silence.

People have learned that the best way to get out of the hot seat is to just stare back at their manager.

The manager, intimidated by this silence and impatient to move on, rewards this behavior by answering his own question — usually as a run-on sentence.

The employee then walks away, off the hook, and nothing changes.The Shift to Selling From Home
In April, “The Great Quarantine” threw sales organizations out of their bull pins and into the home office. This forced sales managers everywhere to accept working from home in a major way.