What are reviews and how do they affect your business?

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We tell you where you can see reviews, how they help business and why you should work with them.

Reviews are feedback from customers. They influence the company's rating, increase trust in the business and attract new customers.


Where customers see reviews
If you add a company with an address to Yandex Business , its profile will be found in Search and Maps. Customers will be able to see what products and services the organization offers, where it is located, and what reviews other people have left about it.

Why do reviews sometimes disappear from a company profile?
Sometimes reviews are deleted by the authors themselves. Reviews are also subject to re-checking. This happens in the following situations:

A client or company wrote a complaint to the support service. new zealand telegram mobile phone number list For example, they suspected that the review was left by a cheater. Then we re-check the review and remove it from the profile if the violation is confirmed.

We ourselves suspected an error and decided to double-check the review. Sometimes, thanks to people's requests, we discover new ways to scam ratings. In such cases, we train the algorithms and run the check again. If the published review turns out to be fake, we will delete it.

If the review is negative, it is not a reason to delete it
Many business owners encounter negative reviews, and at first it may seem that such reviews violate the rules of publication. But reviews are a subjective opinion, and emotions are allowed in it. Therefore, we advise you to look at such a review from the outside and evaluate whether there are really violations.

Every business owner wants only good things to be said about their company. But negative reviews also happen. We recommend responding to them - trying to explain the situation or help the client solve the problem.

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