What are the key features of Field Service Lightning?

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For example, with Field Service, you can create and track orders, appointments, resources, inventories, maintenance tasks, etc., even from your mobile phone. It is useful if, for example, a customer calls the Contact Center following an issue they have and you need to send a technician quickly. With Field Service Lightning we can follow the process and make sure the issue is resolved correctly.

Work orders
According to Salesforce, the heart of Field Service is work orders . These list of india consumer email orders allow us to track the actions performed for a specific customer . Thanks to the actions that can be grouped, such as the duration of the service, the products requested and the team that intervened, you can also comprehensively monitor every movement of a company, in order to ensure efficiency and, of course, the satisfaction of your customers.

It is also possible to create preventive maintenance plans , to define the frequency of visits and generate mass work orders with a view to the future.

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