As a restaurateur, the quality of your service and your dishes are at the heart of your concerns. However, you should not neglect the importance of effective communication. Thanks to its efficiency, SMS allows you to communicate easily and quickly with your customers, which leaves you more time to perfect your recipes. In this article, learn how SMS helps restaurateurs improve their performance . SMS communication allows you to quickly convey important information to your customers and facilitate the customer experience. Here are several ways to effectively use SMS as a restaurateur. 1- Improve your communication Effective communication helps improve customer satisfaction and strengthen your restaurant's reputation . By using SMS, you have a direct way to get in touch with your customers.
Your message will have a better chance of being transmitted with an SMS than with a flyer for example. Indeed, SMS has a reading rate of 95% while 70% and 90% of flyers end up directly in the trash without even being cambodia phone number data consulted. To facilitate the customer experience, you have the option to include a link redirecting to a personalized landing page to facilitate access to your restaurant's menu . This makes the user experience more intuitive. You can also allow your customers to get in touch with you to collect comments and feedback .
Indeed, thanks to the SMS survey feature , ask open-ended questions, multiple-choice questions or even let your customers respond with a rating system from 0 to 10. Take advantage of this feature to find out what your customers would like to see on the menu, the dishes they prefer or on the contrary, those they would like to change. By including your customers in your decision-making, you will make them feel involved, which will bring the image of a restaurateur who cares about his customers. 2- Attract customers SMS is an effective way to attract new customers to your restaurant . With database rental , you can select contact lists based on specific criteria.
For example, you can choose the “health and wellness” criterion and then “diet” to warn of the arrival of a menu adapted for an à la carte diet. This way, you can reach an audience of people who are watching their weight but still want to go to a restaurant. You also have the option of targeting households with children to promote your children's menus. If you want to attract people from your area to your restaurant , you can also rent a contact list of numbers of people who are within a 5 km radius of your restaurant. By precisely targeting your contacts, you will more easily attract their attention and you will increase traffic in your restaurant . 3- Build customer loyalty Customer loyalty is essential to ensure you have long-term customers .