Common types of clients in retail sales and the specifics of working with them A targeted buyer focused on a specific pr

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Good results can be achieved by the following motivation technique: offer the person to test the product and use it for some time, and then make a choice. In addition, you can promise a gift for concluding a deal. The visitor cannot and does not want to buy the product . The manager's main task is to convince him that he is wrong in both cases (the client's intentions and his understanding of resources need to be changed). Offer the person special benefits when buying. We have listed four types of clients in sales that modern managers most often encounter.


buyer These people usually behave confidently, often argue with the seller and justify their opinion. They are usually persistent and suspicious, and their dialogue is quite tough. These clients try to demonstrate the venezuela whatsapp phone number importance of their person, show their awareness of competitors' products and present themselves as experts in the market as a whole. What should a manager do in this case: justify your position using irrefutable arguments; have complete control over your emotions and actions; listen carefully to such an advanced interlocutor.


A know-it-all who thinks he's smarter than the manager Know-it-all Such customers argue all the time and try to out-stubborn the seller. They demonstrate extraordinary knowledge; teach the manager how to work; object inappropriately on any occasion; try at all costs to find a mistake in the opponent and accuse him of incompetence. Read also! Attracting New Clients: 30 Truly Effective Methods What to do in this situation if you come across this type of client in sales: keep yourself in hand and control your emotions; present only factual arguments; An excellent communication option is to involve the client as a consultant; It would be nice to compliment such a customer.