crm for B2C & B2B Lead Generation

[tanjila khatun]

Listen Actively & Solicit Feedback: Pay attention to what customers are saying (and not saying). Use surveys (NPS, CSAT), feedback forms, and direct conversations to identify pain points and areas for improvement.
Build Relationships: Encourage CS agents to build rapport and trust with customers, making them feel valued.

Seamless Handoffs: Ensure smooth transitions between sales, estonia phone number list customer service, and technical support teams so that the customer experience remains consistent.
Incentivize Referrals: Formalize referral programs for both B2C (discounts, loyalty points) and B2B (commissions, co-marketing opportunities).

Showcase Success: Actively collect and share customer testimonials, case studies, and reviews across your marketing channels.
In essence, while marketing and sales teams directly generate leads, customer service acts as a powerful, organic lead generator by cultivating satisfaction and loyalty. In today's interconnected world, a happy customer is your best marketing asset.