At Magellan Solutions, we take pride in being a service provider for other businesses. We are known to provide only the best in outsourced services. We only want what’s best for your business and will help you grow it according to your needs. And we are here to help you every step of the way with our top-notch services.
With over 18 years in the industry, we are an ISO-certified, HIPAA-compliant contact services and outsourcing provider offering a wide range of outsourced business solutions, from customer service to lead generation.
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Having a sound system of QA checking can decrease business risks.
Quality Improvement
QI comes at last and is the most essential level because it is where you take action.
QI can come from the BPO company or their clients. Either way, the purpose of it is to fix parts of the customer care process that are not working.
QI usually comes in the form of meetings and town halls. But it can appear everywhere in the process.
Partner with the BPO solution provider that understands what Quality Management is all about!
Magellan Solutions is a BPO company based in the Philippines that supports small to midsize businesses.
With over 18 years of industry experience, we offer high-quality customer support and call center services. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.
At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. We ensure they have all the necessary tools, equipment, and knowledge to serve customers.
We believe progress shouldn’t break the bank, so our services remain flexible and competitive.
Contact us now to discuss how we can help your business succeed.