Another challenge facing financial firms

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When customers want digital service with a human touch, you need to hire the right people to deliver it.

It has been reported that nearly 70% of companies that are shifting to digital are having difficulty transitioning their employees to remote work. This is despite the pandemic forcing employees to work remotely from the comfort of their home.

Financial firms must therefore prioritize placing talent in th albania phone number list e right place and equipping them with the right knowledge and tools to be efficient and helpful to customers, which could improve the overall user experience .

How can financial companies build trust around digital payments?
Although digital payments and banking have come a long way, the fact is that mistrust still persists. More consumers have a perception of worsening security around digital payments in the past year compared to those who have an improving perception.

One of the areas where consumers have the most concern is making payments through social applications.

So what can financial companies do to build trust and create greater awareness of digital payments among consumers?

they want, which is more than anything a human touch to their banking services. While digitization is what most consumers want, they also don't want to be left in the dark when they need help.