Customer writing a review on an e-shop

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2D configurators allow customers to customize a product to their liking – for example, by changing the color, size or material. This provides a greater degree of personalization and control over the final product. This feature is very popular in the automotive or fashion industries where customers often look for the opportunity to customize the product. Configurators increase engagement and the likelihood that the customer will place an order.


Chatbots provide customers with instant assistance 24/7 , improving customer service and facilitating the decision-making process. They can answer common questions, help with product selection, or resolve order issues. Chatbots minimize wait times and remove barriers that could deter a customer from making a purchase.


Live chat gives customers the opportunity to communicate directly with a human expert from the e-shop in real time. Compared to chatbots, live chat offers a more personal experience and is ideal for more complex questions or troubleshooting issues that require a human approach . Live chat gives customers the opportunity to communicate directly with a human UK WhatsApp Number Data expert from the e-shop in real time. This way, you can respond quickly to customer needs, increasing the likelihood of a successful purchase.

E-shop visitor using live chat

360° viewing offers customers the opportunity to view an environment or location in its entirety , as if they were there in person. This technology is ideal for showcasing showrooms, stores, real estate, or tourist destinations. Users can freely move around the space and view details from different angles, providing a realistic and engaging experience. In an e-commerce environment, 360° panoramas increase the attractiveness and credibility of the space offered, which can lead to higher engagement and greater willingness of customers to purchase or visit the location.


Wishlists allow customers to save products that interest them but haven't yet decided to purchase. These lists not only increase customer engagement, but also create additional opportunities for marketing campaigns , such as sending reminders or discount offers on saved products. Wishlists help online stores keep customers engaged and motivate them to return and make purchases.

Gamification adds elements of fun and competition to an e-shop . It can involve rewarding repeat purchases, completing various tasks, or collecting points that can be exchanged for discounts or gifts. Gamification promotes loyalty and motivates customers to repeat visits and spend more in a fun way.