Two key members of the BIOHM Health team sat down on our Hit Subscribe podcast to chat all about the different ways they’ve created success within subscriptions and achieved high customer satisfaction. Through education efforts, a customer portal overhaul, and building a social media presence, BIOHM has seen big subscriber growth and steady retention rates.
Thanks to our discussion with Danielle Filip, Director of Customer Experience, and Melanie Corrigan, Director of Ecommerce and Marketing, we learned all of BIOHM’s secrets to improve canada phone number list customer satisfaction while increasing revenue through subscriptions.
Making strides in gut health
BIOHM is a gut health company working to support overall wellness. Their mission is “To empower individuals to take charge of their health through solutions that harness the power of microbiome data.” How do they do this? By providing customers with an at-home microbiome test and personalized products based on their results.
BIOHM is a company heavily rooted in scientific research driven by Dr. Ghannoum, Director of the Center for Medical Mycology at Case Western Reserve University. He is the scientist who named the mycobiome—the body’s native fungal community. With Dr. Ghannoum’s knowledge and experience in researching gut health, BIOHM is able to offer products that support digestive health in ways customers may not have considered before.