Increasing the lifetime value of a customer can facilitate long-term customer relationships, drive revenue growth, and improve overall business profitability. You can leverage the below-mentioned techniques to increase your company’s CLV.
1. Enhance Customer Service and Experience
Good customer service is the main factor in canada telegram screening creating repeat buying behavior. According to Doddle’s research, 84% of shoppers report that they are more likely to purchase from a brand after having a positive shopping experience. Because of this, you need to enhance your customer support service and offer an exceptional buying experience.
An effective way to improve customer service is to understand customers’ expectations and their driving factors. With this information, you can make necessary changes in your operations and service level and build high customer satisfaction. A highly effective way to acquire this information is through customer feedback.
You can organize surveys or send a feedback form after purchase completion to get an insight into the consumer’s buying experience. After receiving feedback, you can note all the concerns, find their solutions, and implement them to become a customer-centric brand.