Resilience because resilient organizations are better prepared to deal with uncertainties. Organizations that anticipate and manage changes in people, processes, and technology without disrupting their workflows or affecting their customer service levels are better placed than those that are disrupted by unforeseen challenges and constant firefighting.
Digital transformation is often misunderstood as a large-scale initiative that requires a drastic organizational response. Instead, it is an experimental, discovery-driven approach in which companies adopt strategies, processes, and structures to make the most of the digital business landscape by improving their overall productivity.
But digital transformation is not just about becoming a technology-driven organization.
It's also about customers and better serving their needs by addressing siloed business functions, processes and technology platforms and streamlining them to increase efficiency and productivity.
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It is also about understanding the impact of burgeoning technologies such as artificial intelligence (AI) and machine learning (ML) on operations, business strategies and competition, and how they can empower and optimise the workforce. It is also about leveraging customer and employee experience and input to adapt to the digital model.
Gartner defines digital transformation "as everything from IT modernization (e.g., cloud computing) to digital optimization to inventing new digital business models. The term is widely used in public sector organizations to refer to modest initiatives such as bringing services online or modernizing legacy."
Top reasons why companies should start their journey towards digital transformation