The management consultancy Riva Partners specializes in innovation development and product development processes. It provides cross-functional support across various specialist departments, for example in the optimization of process flows or the design of structures. The management consultancy's clients include medium-sized companies and corporations from the manufacturing industry, automotive supply, medical technology, small electrical appliances and mechanical engineering sectors.
... And then came Windows
Knodel's company was actually happy colombia telegram screening with its CRM , which at the time was the Apple system Daylite. As the entire IT landscape ran on Apple computers, this was not a problem. But then the company grew and new colleagues joined who did not want to work on Apple iOS. So a few Windows computers were needed, and with them a new CRM solution .
It quickly became clear that the new system not only had to be platform-independent, but also independent of the company's own infrastructure. "We became aware of it, tested it briefly, found it good and just tried it out," is how Knodel describes the switch to CentralStationCRM. "The trial phase is made particularly easy for the customer, which is great."
Riva Partners has now been using CentralStationCRM for about half a year. The decentralized CRM system for management consultancies supports the company's way of working, as most employees are almost constantly on the move, at the customer's site or on external appointments. In addition, there are home office days or the office space.
"That's why it's important that you can access the CRM from anywhere," says Knodel.
But CentralStationCRM can do more than just store user data on a server in the cloud. "We used to organize our tasks in a large Excel list," says Knodel. It was online on a Sharepoint page and could be accessed by any employee. This way of working has proven itself, and they still use this Excel list for non-customer-related topics, such as their own infrastructure or internal topics. However, the list has one major disadvantage: the task delegation component is missing, and with it the communication between the participants. Who takes on which task, who has already worked on what and how?