For a long time, the credo was that sales was the domain of people with strong egos. Tough salespeople who could sell an Inuit a refrigerator, encouraged by bonuses and the ambition to sell more than their colleagues. The Internet has, however, changed the relationship between salespeople and customers. Alternative products are just a few clicks away, customers no longer feel much of a connection to a supplier, but employees feel even more connected to each other.
However, a successful sales team with a cooperative corporate culture does not come about because you are committed to "team spirit", but when a change in values takes place. Collaborative CRM software can be a means of this change. Why? For two reasons: Good service has the potential to become excellent when it is no longer based on individual employees, but is provided as a team. Secondly, the feeling of working openly and honestly on an equal footing is fundamental to employee loyalty. And who wants to work in a company full of lone wolves these days?
Collaboration is not (only) cooperation with the enemy
Collaboration means cambodia telegram screening working with one another or together and comes from the Latin co-laborate. Small companies in particular are increasingly processing documents with web solutions such as Google Docs , creating to-do lists in Asana or Trello and using customer relationship management systems such as CentralStationCRM to organize their customer contacts . At CentralStationCRM, collaboration doesn't just mean working together on sales projects, but also that there are hardly any levels of rights. Everyone in the team can see what their colleagues are working on, who discussed which content with a customer, and which projects and sales are still outstanding. In short: the greatest possible transparency applies in a team. A nightmare for conservative companies, but for young ones it is the beginning of a new corporate culture. But what are the advantages?