Service-Based Order Allocation Strategy

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Solution 6:
The point system not only allowed us to evaluate the quality of work, but also became a motivation for improving the service: dealers with a high rating had priority in distributing orders and on the manufacturer's website on the map with points of sale. In the SUS, you can set up an order distribution strategy so that companies with the highest number of points see any order first. If none of them accepts the order within a set time, it becomes visible to all registered dealers.


Solution 7: The ability to get to know your customers better
Surveys and reviews allow you not only to evaluate the quality of dealers' work, but also to better understand what customers need.

In the SUZ, all communications with clients are conducted through the manufacturer's website, including a call to confirm an order. Therefore, information for studying clients can also be found in th bosnia and herzegovina consumer email list e client card: in addition to contact information, the order history and the full history of conversations with the client, including telephone conversations (another advantage of IP telephony) are stored there. Now the manufacturer's manager can always see what the client's preferences and criteria for purchasing a product are.


Solution 8. New level of analytics
If previously online sales could actually be made only on dealer websites and through uncontrolled communications with dealers (from the "Where to Buy" section on the manufacturer's website), then with the launch of the order management system, traffic began to convert into sales directly on the manufacturer's website, the order process became controllable and measurable. Now, with the help of the SUZ analytics module, sales are tracked by channels, sources, campaigns, time, requests, and the manufacturer has the ability to analyze the effectiveness of advertising based on actual sales.