Selective call monitoring will not give you the desired effect: you will catch only 10% of problems, or if you are “lucky” – you will not detect anything. If you are satisfied with management based on luck – your competitors will be only too happy.
Without full control, managers will work worse and worse. Why bother if it is easier for management to keep him - at least some of him, than to spend a lot of time and money on hiring a new one.
As is known, employees work exactly as much as necessary united arab emirates mobile database so that they do not get fired. They start working for real, and not creating an imitation of vigorous activity, only under conditions of close control.
Managers dump difficult leads, do not want to work with those who bring a small check or simply with those they do not like. Within the framework of one manager's work, these are not big losses, but if you look at the statistics for the entire department, then a noticeable minus for the business is already accumulating.
Start controlling your sales department 100% without hiring additional specialists
On average, hiring, training and adapting one quality control manager costs a company 150,000 rubles. And this manager will be able to listen to a maximum of 500 calls per month.
How will sales management change in 2025?
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