Achieving mastery of speech is a complex process, but success is possible for everyone, the main thing is to practice regularly. If you want to have a pleasant sound when communicating, it is advisable to practice: read expressively out loud, use a voice recorder to record working phrases, and then listen carefully and make changes to vietnam number the quality of speaking and intonation. Over time, you will find your ideal voice.
Communication via phone can make conversation difficult
During a telephone conversation, we are not always able to fully convey our emotions; they often change. Sometimes, the other person cannot grasp your positive mood, your usual calmness may be perceived as a lack of interest, and sadness may seem like malice.
Secrets of Successful Hot Calling
Therefore, it is important to emphasize the intonations that you want to convey so that the interlocutor perceives you correctly and feels goodwill.
Take breaks
It is very important to follow these recommendations during a telephone conversation:
After asking a question, it is worth pausing and giving the other person a chance to express their thoughts;
If you don't need his additional reactions, then there is no point in interrupting.
As a result:
your pause may provoke questions from your interlocutor;
Frequent silence instead of expected answers may indicate your lack of preparation.
Use the technique of correctly determining the duration of pauses at the necessary points, this greatly helps in achieving success in a telephone conversation.
Questions about the cost of goods
When a customer asks a question like this, it is best to first answer: “The price may vary depending on various factors, such as the model, configuration, and other parameters.” Until it is clear what the product is and how well it meets the customer’s needs, mentioning any amount may cause a negative reaction.
After this, it is important to ask your opponent an alternative question, choosing from a previously prepared list. How this is done in practice:
Buyer: "How much is this?" (This is the first question about price.)
Operator: "The price varies depending on the model. What exactly is important to you in a car?" (A question that avoids a direct answer).
Later, you can continue to develop the topic, and perhaps the client will stop actively asking about the price. But this does not always work out; very often people still ask to know the cost. In this case, you should not evade - you need to provide an answer, otherwise you can lose the client. It is preferable to name the basic cost of the product, explaining that this is the minimum price, which may increase if the product is equipped with more options.
"If it's not a secret..."
The common and widely used expression "if it's not a secret" often helps resolve an awkward situation in which you might put a client with a question. It helps smooth things over and gives the other person a chance to avoid a direct answer.
In other words, you show interest, but at the same time you don’t oblige him to give an answer that might be too personal. Feel the difference:
How much money are you willing to spend?
If it's not a secret, how much are you planning to spend?
It is clear that the essence of the question is the same, but the way it is presented is different. The client realizes that he may not give an answer, but, as a rule, still states the amount.