Empowers the user to use the site with confidence

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The Swedish music app was founded in 2008. It changed (controversially) the way we consume music and disrupted the entire music industry. With over 356 million users , Spotify has managed to raise awareness of this new approach to music.

The app's intuitive interface has played a key role in its success, and there's no denying that the recommendations and instructions between users on social media have driven an entire generation to convert to it.

Spotify's FAQ section is essential to help users get the most out of the service and to retain their loyalty.

The interface is simple and focused on the two main categories of cambodia telegram number database creating an account and using Spotify. Spotify has invested heavily in communicating how to use its app.

One thing they do particularly well is highlighting the main feature of the app:

Spotify FAQ
Having understood the characteristics of their audience, they used video to explain how to quickly navigate the application.

Spotify faq videos
Getting started: These questions may be about how to get started on the platform/app and use the main features.
Using [the service]: These questions help explain how to get started, and everything related to the main features of the service. This section can often redirect to a knowledge base.
Billing & Subscriptions: These questions should cover the cost and options of subscriptions, the types of payments accepted, and what to do to cancel a subscription.
Troubleshooting: To resolve common problems.
FAQ Template for a SaaS Website. Download our spreadsheet with a template to write your own FAQs .