Adding article sections to the Knowledge Base

[sakibkhan22197]

All articles should belong to a category. Use categories to organize information in a convenient way - this will help your users and operators find the answer to their questions faster.

Ready-made categories in the knowledge base management section
This is what the ready categories and the button for creating new ones look like
Think of a category name and an emoji that will serve as the category cover.

Window when creating a category in the knowledge base
This is what the category creation window looks like
Once a category is created, it immediately appears on the knowledge base page. You can sort categories by moving them relative to each other using the arrows to the right of the category name.

Displaying categories in the knowledge base to the user
This is how categories are seen by visitors to the knowledge base
If you want to delete a category, move or delete the articles it contains, then click delete.

Category management in the knowledge base
In the category management section you can change the current category or delete it.
Step 5. Update the knowledge base regularly
The knowledge base needs to be regularly updated and belgium email list supplemented with new materials. Here are some tips to keep the knowledge base up to date:

Create a topic list for future posts. This tool will help support quickly make topic suggestions for new knowledge base articles.
Track the analytics of requests. When creating and refining articles, rely on what questions users ask most often and whether this number decreases after the article is posted.
Consider the team's workload. If the author of an article is busy with an urgent task, delegate the content preparation to another expert. This will help update the knowledge base faster.
We will help you set up support mechanics for your tasks.
Our experts from the growth team will analyze your support team processes and offer mechanics for multiple growth.

Sign up for a consultation
How to create a knowledge base article
To create an article, select or create a category to which the article should belong, and then click Create Article. You can change the category later.

Adding a new article to the knowledge base
You can create a new article by clicking the button inside the section
Title and description are mandatory fields for each article. The description will be visible to users in the general list and when sending materials in the chat.