What does the Complaint Hotline do? Does it forward information to the police and Rospotrebnadzor?

[bartubjot@neko2.net]

— If necessary, then
this too. As for the "Complaint Book", here we set our main
task to establish a dialogue between the user and the online service, to help resolve
the problem with our mediation. It is ideal for us if after our
inclusion the user and the service begin productive communication and resolve
the problem. If the service "does not hear" the client, then we can also involve
the relevant government agencies. In the event of a stream of similar complaints, the
"Hotline" employees contact the service provider and in the course of identifying the problem,
not only the individual problem is eliminated, but also a number of similar
shortcomings.

Take, for example,
the mass story of money being written off list of qatar cell phone numbers from mobile or Internet accounts.
The user was not even aware that he had supposedly subscribed to something under
certain conditions. Or a once free service suddenly became paid, and
the user was forgotten to be disconnected from the service. In order to solve such problems more quickly,
ROCIT concluded agreements on cooperation with the three largest mobile
operators to work with such cases, as well as with other digital
violations.

ROCIT plans to launch
a single consultation line, where experts in highly specialized
areas will consult users on various
Internet problems.

—
The press, especially the Western one, often writes about our “overly advanced”
users – “terrible Russian hackers” who clean out Western banks. How
does this relate to problems in digital literacy?
— Digital literacy
is not only and not so much the ability to program and find "holes" in someone else's
code. It is also an understanding of one's own responsibility and the ability to direct
efforts in a positive direction. The example with hackers only speaks of the high level of
software and technical competence of individuals, and this is only part of the digital
literacy of society as a whole.