The most unusual and funny requests and situations

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Of course, the "bottleneck" of any project related to people is the business qualities of the performers. And this applies not only to Russia, we have also analyzed the experience of foreign projects, the problems are the same everywhere: unreliability, discrepancy between skills and declared quality, level of politeness... You can only insure yourself by building a multi-level system for checking performers during registration, using a well-organized profile in the service, and sensitively responding to customer feedback.

Stories happen that are simply wonderful. For example, one morning I heard the voice of one of the support specialists: "Oh, who should we look for to evacuate the kittens?!" It turned out that in one of the stores, kittens somehow fell through a plasterboard wall. In the morning, the girls from the service staff were in tears, listening to the plaintive meowing, no one knew what to do, fortunately, the head of the AXO had already worked with us, he sent a request to the service. The master arrived, carefully dismantled the wall, extracted the kittens, who were immediately dragged away to feed and settle down, returned the wall to its original state, and left.

Another story turned out to be almost criminal. One of the clients places an order, it is necessary to open a self-service machine in a jewelry store, that is, an Internet terminal for ordering jewelry. The terminal list of kuwait cell phone numbers froze, people somehow managed to lose the administrator password. So, it is necessary to hack Windows, on which the terminal works. But it is impossible to get to the filling, the staff managed to lose the key to the physical lock of the machine! How - do not ask.

They thought for a long time about who to send - a hacker-safecracker, or a collector-terminator. In the end, two specialists arrived, quickly opened the lock and the Windows, handed over the device according to the inventory and left.

How the service personnel market will change
There will be very serious changes. More and more often, service personnel will be taken out of the staff and hired through crowdsourcing platforms like ours. Accordingly, many specialists will become private individuals, serving several clients, including through specialized services.

One of the consequences of this will be an increase in the qualifications of service personnel. They will have to compete directly with each other for the customer, and this will serve to improve the quality of services.