Why do you need website technical support services?
Posted: Sat Dec 21, 2024 5:05 am
We do not tie those for whom we have developed websites to ourselves. Each of our Customers undergoes at least minimal training in the basics of managing the web resource created for them. However, as practice shows, many companies need technical support services for their website. After all, in "unskilled hands" a website gradually loses its quality and effectiveness. In this article, we will analyze why technical support services are needed and what they include.
1. Content update
Most companies are constantly changing. For example:
the phone number has changed, but the old number is still right in the header of the site;
one of the employees quit - you need to remove him from the “Our Team” page;
prices have gone up or down - you need to update the price tags;
There is a new promotion going on - you need to add the corresponding banners.
At the same time, it is important to make changes regularly and on time. Users do not trust web resources with outdated information. If the company's latest news is dated February of last year, the question arises whether everything is in order.
Many of the changes are made rarely, but they require an understanding of the architecture of the CMS used — i.e. the website content management system. For a professional content manager, these are everyday tasks. But a company employee who is not very familiar with website building can spend hours googling how to make changes in a particular section. Moreover, it is not enough to make changes, it is also important to do it correctly. For example, correctly configure a pop-up banner, make the phone number clickable, do not forget about some additional fields, etc.
Therefore, redesign of forms, elements, creation of banners are included in the technical support service of the site
2. Development and modernization of the site
Many of the changes being made involve not only content management, i.e. adding content to the existing structure of a web resource, but also further development of this architecture. This may require the involvement of a programmer or layout designer.
Of course, you can find some beginner specialists from freelance exchanges for such tasks. It seems that the services are one-time, and should not be expensive. However, it is important to understand: by constantly ordering such services from individual freelancers, you are taking a risk.
Firstly, all these people differ from each other both in their level of professionalism and their style of work. The more specialists you change, the higher the chance of getting a master-breaker.
Secondly, each of them is interested exclusively in completing their task. Such a freelancer will not bother with thoughts about the impact of his actions on the long-term development of the site. He does not care about the SEO of your web resource, for example. This is how duplicates, unfilled fields, duplicated tags, etc. appear. And all because the performer is concerned with only one question: how to complete your task as quickly as possible, get a conditional 5 thousand rubles and switch to another small order. This is a flow.
When you order a website technical support service from a comprehensive internet marketing agency, the situation is completely different. We are concerned about the further SEO promotion of your web resource, because whatsapp numbers database we will be responsible for it later. We know the site well from the very beginning, since we developed it ourselves, we see the strengths and weaknesses of the web resource. We can assess the justification for creating a particular section from both a technical and marketing point of view.
Having technical support from a reliable company allows you to upgrade your website step by step and in a planned manner.
3. Monitoring and fixing errors
The simplest, but not unimportant of these tasks is monitoring the timely payment of hosting. Despite the elementary nature of this operation, a huge number of entrepreneurs constantly forget to pay for hosting or renew a domain on time. At the same time, hosting that is not paid for on time can be a serious blow to the entrepreneur's profit. The mechanics are simple:
1. The entrepreneur got carried away and did not pay for hosting on time.
2. The site has stopped displaying, and instead users see a sign with a message about the server being suspended due to late payment:
1. Content update
Most companies are constantly changing. For example:
the phone number has changed, but the old number is still right in the header of the site;
one of the employees quit - you need to remove him from the “Our Team” page;
prices have gone up or down - you need to update the price tags;
There is a new promotion going on - you need to add the corresponding banners.
At the same time, it is important to make changes regularly and on time. Users do not trust web resources with outdated information. If the company's latest news is dated February of last year, the question arises whether everything is in order.
Many of the changes are made rarely, but they require an understanding of the architecture of the CMS used — i.e. the website content management system. For a professional content manager, these are everyday tasks. But a company employee who is not very familiar with website building can spend hours googling how to make changes in a particular section. Moreover, it is not enough to make changes, it is also important to do it correctly. For example, correctly configure a pop-up banner, make the phone number clickable, do not forget about some additional fields, etc.
Therefore, redesign of forms, elements, creation of banners are included in the technical support service of the site
2. Development and modernization of the site
Many of the changes being made involve not only content management, i.e. adding content to the existing structure of a web resource, but also further development of this architecture. This may require the involvement of a programmer or layout designer.
Of course, you can find some beginner specialists from freelance exchanges for such tasks. It seems that the services are one-time, and should not be expensive. However, it is important to understand: by constantly ordering such services from individual freelancers, you are taking a risk.
Firstly, all these people differ from each other both in their level of professionalism and their style of work. The more specialists you change, the higher the chance of getting a master-breaker.
Secondly, each of them is interested exclusively in completing their task. Such a freelancer will not bother with thoughts about the impact of his actions on the long-term development of the site. He does not care about the SEO of your web resource, for example. This is how duplicates, unfilled fields, duplicated tags, etc. appear. And all because the performer is concerned with only one question: how to complete your task as quickly as possible, get a conditional 5 thousand rubles and switch to another small order. This is a flow.
When you order a website technical support service from a comprehensive internet marketing agency, the situation is completely different. We are concerned about the further SEO promotion of your web resource, because whatsapp numbers database we will be responsible for it later. We know the site well from the very beginning, since we developed it ourselves, we see the strengths and weaknesses of the web resource. We can assess the justification for creating a particular section from both a technical and marketing point of view.
Having technical support from a reliable company allows you to upgrade your website step by step and in a planned manner.
3. Monitoring and fixing errors
The simplest, but not unimportant of these tasks is monitoring the timely payment of hosting. Despite the elementary nature of this operation, a huge number of entrepreneurs constantly forget to pay for hosting or renew a domain on time. At the same time, hosting that is not paid for on time can be a serious blow to the entrepreneur's profit. The mechanics are simple:
1. The entrepreneur got carried away and did not pay for hosting on time.
2. The site has stopped displaying, and instead users see a sign with a message about the server being suspended due to late payment: