What will employees and clients get after implementing a chatbot?
Posted: Mon Jun 30, 2025 9:58 am
Time costs will decrease. Your subordinates will not have to answer the same questions for hours. They will have additional time to fulfill orders, train, and develop your business. At the same time, you will save your clients' time. They will receive the necessary information faster.
The information will be accurate and will arrive without failures. Chatbots always act exactly according to the established algorithm, do not make mistakes, and turn on instantly. This will reduce the impact of the human factor on business.
The chatbot will replace sending SMS notifications. Notifications will be usa email list delivered to messengers, and this is free. As a result, you will save a significant amount.
No need to constantly browse pages in messengers and social networks. All customer questions from Telegram, WhatsApp, Vkontakte, Odnoklassniki and other sources will be sent to the general chat.
With a chatbot, it is easier to control communications with clients. You will see analytics for each manager. Distribute the workload and control the quality of work with clients. You will be able to connect other colleagues to the chat and transfer control of the program to them.
A chatbot can remotely manage your accounting programs or CRM. All you need is a smartphone. This will significantly speed up business processes.
But keep in mind that these programs will not replace a manager during sales. People do not like to communicate with robots for a long time. If you completely entrust the client to a chatbot, you will get a low conversion.
Examples of chatbots we developed for Bitrix24
One of our clients wanted to optimize the work of the HR service. To simplify the assessment of applicants who sent resumes via the Vkontakte network. We developed a program that could:
- accept and evaluate resumes;
- clarify the necessary details with the applicant;
- answer frequently asked questions.
Another client decided to simplify employee monitoring. A chatbot created for him sent his subordinates daily questions about the work done during the day. This message came through a chat in the CRM system. The answers were automatically placed in a summary table. It is convenient to evaluate the performance of each manager in it.
Chatbot in CRM Bitrix24
We are developing chatbots for IPG as well. Let's talk about them in more detail.
One updates the information about the profit. Uploads the amounts of income and the transactions for which the money comes to a specially created group chat in Bitrix24.
The information will be accurate and will arrive without failures. Chatbots always act exactly according to the established algorithm, do not make mistakes, and turn on instantly. This will reduce the impact of the human factor on business.
The chatbot will replace sending SMS notifications. Notifications will be usa email list delivered to messengers, and this is free. As a result, you will save a significant amount.
No need to constantly browse pages in messengers and social networks. All customer questions from Telegram, WhatsApp, Vkontakte, Odnoklassniki and other sources will be sent to the general chat.
With a chatbot, it is easier to control communications with clients. You will see analytics for each manager. Distribute the workload and control the quality of work with clients. You will be able to connect other colleagues to the chat and transfer control of the program to them.
A chatbot can remotely manage your accounting programs or CRM. All you need is a smartphone. This will significantly speed up business processes.
But keep in mind that these programs will not replace a manager during sales. People do not like to communicate with robots for a long time. If you completely entrust the client to a chatbot, you will get a low conversion.
Examples of chatbots we developed for Bitrix24
One of our clients wanted to optimize the work of the HR service. To simplify the assessment of applicants who sent resumes via the Vkontakte network. We developed a program that could:
- accept and evaluate resumes;
- clarify the necessary details with the applicant;
- answer frequently asked questions.
Another client decided to simplify employee monitoring. A chatbot created for him sent his subordinates daily questions about the work done during the day. This message came through a chat in the CRM system. The answers were automatically placed in a summary table. It is convenient to evaluate the performance of each manager in it.
Chatbot in CRM Bitrix24
We are developing chatbots for IPG as well. Let's talk about them in more detail.
One updates the information about the profit. Uploads the amounts of income and the transactions for which the money comes to a specially created group chat in Bitrix24.