Allows you to have higher prices and sell more
Posted: Sun Feb 16, 2025 3:38 am
In the past, I have had the opportunity to address the topic of after-sales service management in modern companies on our blog, highlighting its importance for improving customer satisfaction and the resulting company performance. Today we talk about the issue by analyzing in more detail the concept of customer service or, better said, the many facets of customer service .
It has evolved a lot over time and, in step with the acceptance of business owner phone numbers list this radical change, entrepreneurs have been forced to understand that the experience perceived by the customer can concretely influence every type of business . The experience that the customer lives and his impressions are an important promotional vehicle for the company. It is up to you to make sure that they let an exclusively positive message shine through.
One of the mistakes that business owners most frequently make is to consider customer service exclusively as a cost, rather than seeing it as a very important opportunity to acquire a competitive advantage . After all, there are still many companies that think with the concept of "we've always done it this way and we've been happy with it" as a reference, effectively giving up on addressing the technological changes that are evident daily and, even more seriously, the change in the customer's approach , both in terms of awareness and expressed needs.
It has evolved a lot over time and, in step with the acceptance of business owner phone numbers list this radical change, entrepreneurs have been forced to understand that the experience perceived by the customer can concretely influence every type of business . The experience that the customer lives and his impressions are an important promotional vehicle for the company. It is up to you to make sure that they let an exclusively positive message shine through.
One of the mistakes that business owners most frequently make is to consider customer service exclusively as a cost, rather than seeing it as a very important opportunity to acquire a competitive advantage . After all, there are still many companies that think with the concept of "we've always done it this way and we've been happy with it" as a reference, effectively giving up on addressing the technological changes that are evident daily and, even more seriously, the change in the customer's approach , both in terms of awareness and expressed needs.