Versatile and with great problem-solving capacity
Posted: Sat Feb 01, 2025 7:20 am
Omnichannel
Omnichannel is a strategy used to connect a company's different communication channels. The goal is to transform customer service into a fast and practical interaction, in addition to strengthening relationships and improving the customer experience.
This technology allows channels to be unified, allowing the cambodia phone number data attendant to have access to all customer interactions, in addition to offering reports and metrics based on the analysis of customer conversations and reactions, which helps to see the company's successes and failures in terms of customer service.
Blockchain
Blockchain can be an efficient customer service technology, mainly because of the use of so-called smart contracts, which facilitate compliance with document standards and perform actions such as payments without the need for human involvement.
Artificial intelligence
According to a Gartner study , in 2019, 14% of organizations were already using Artificial Intelligence (AI) in customer service and almost 50% intended to adopt this technology. The survey also showed that a quarter of interactions will involve some type of AI technology.
Among the greatest advantages that AI offers is the automation of simple and repetitive processes, freeing up agents to provide personalized and higher quality service on more complex issues.
Self-service
One of the great contributions of Artificial Intelligence is self-service solutions, a system that seeks to resolve large customer service flows without the need for human support.
One of the main technological resources for self-service are chatbots: software that uses artificial intelligence to learn from each new interaction and can even be programmed to give humanized responses and improve the customer experience.
Chatbots can be used for recurring demands such as requests for a second copy, debt negotiations and frequently asked questions, among others. They can easily be implemented in IVRs and online environments such as websites, social networks and messaging applications.
It is worth noting that self-service is not limited to bots. Some cases require individual problem-solving, so it is essential to use tools that facilitate this process, such as Frequently Asked Questions (FAQ) pages, audio search options and discussion forums.
The alternatives mentioned above offer consumers greater freedom to resolve their queries and issues without having to contact the company's support directly.
Omnichannel is a strategy used to connect a company's different communication channels. The goal is to transform customer service into a fast and practical interaction, in addition to strengthening relationships and improving the customer experience.
This technology allows channels to be unified, allowing the cambodia phone number data attendant to have access to all customer interactions, in addition to offering reports and metrics based on the analysis of customer conversations and reactions, which helps to see the company's successes and failures in terms of customer service.
Blockchain
Blockchain can be an efficient customer service technology, mainly because of the use of so-called smart contracts, which facilitate compliance with document standards and perform actions such as payments without the need for human involvement.
Artificial intelligence
According to a Gartner study , in 2019, 14% of organizations were already using Artificial Intelligence (AI) in customer service and almost 50% intended to adopt this technology. The survey also showed that a quarter of interactions will involve some type of AI technology.
Among the greatest advantages that AI offers is the automation of simple and repetitive processes, freeing up agents to provide personalized and higher quality service on more complex issues.
Self-service
One of the great contributions of Artificial Intelligence is self-service solutions, a system that seeks to resolve large customer service flows without the need for human support.
One of the main technological resources for self-service are chatbots: software that uses artificial intelligence to learn from each new interaction and can even be programmed to give humanized responses and improve the customer experience.
Chatbots can be used for recurring demands such as requests for a second copy, debt negotiations and frequently asked questions, among others. They can easily be implemented in IVRs and online environments such as websites, social networks and messaging applications.
It is worth noting that self-service is not limited to bots. Some cases require individual problem-solving, so it is essential to use tools that facilitate this process, such as Frequently Asked Questions (FAQ) pages, audio search options and discussion forums.
The alternatives mentioned above offer consumers greater freedom to resolve their queries and issues without having to contact the company's support directly.