How Restaurants Can Manage Food Delivery Partners (and Their Costs)
Posted: Sun Dec 22, 2024 8:52 am
It’s no surprise that people started ordering more takeout and delivery during the pandemic. For many restaurants, that meant finding delivery partners to help them offer that service.
The National Restaurant Association recently asked people how they use food delivery services.
The association's survey found that 72% of U.S. adults have ordered delivery directly from a restaurant and 41% have used a third-party delivery company to do so in the past six months. When it comes to third-party delivery, the survey found:
Gen Z (63%) and millennials (60%) were more likely than baby boomers (19%) to order through a third-party delivery service in the past six months.
Urban residents (55%) were more likely to do so than rural residents (19%).
Residents of Western America (51%) are germany whatsapp number most likely to do so.
In this article, industry experts share their tips for working with delivery partners. You’ll learn how to:
If you need to work with delivery partners
How to choose the right delivery partners
How to manage delivery partners
Should you work with different delivery partners?
First, here are some of the benefits of working with third-party delivery services:
The processes are easy to set up
Start taking orders quickly
Exposure to new customers
Process more orders during peak periods
Because of these benefits and the growing popularity of delivery partners among consumers, the hospitality industry has started to see them as a necessity. That’s what many restaurateurs and industry experts have told us.
“Working with a delivery partner is unfortunately a must at this point, at least to generate new customers,” said Aaron Nevin, co-founder and COO of Use Kitch Inc. and owner of City Dumpling , a James Beard award-winning New York City restaurant.
Working with food delivery companies can be “a threat or an advantage,” according to Colin Palfrey, CMO of Majesty Coffee , a supplier of espresso equipment for commercial businesses.
“The advantage is that the delivery logistics and technology requirements are handled by the delivery partner, making delivery one less thing to spend a lot of time and resources on. The disadvantage is that you have little or no control over how your food delivery is handled,” he said.
With so many apps that make it easy for customers to take advantage of claims, promotions, and refunds, restaurants also need to think carefully about their partners and how they manage them. There are so many to choose from.
Here are some of the most popular third-party delivery partners:
UberEats
DoorDash
Deliveroo
Menulog
Skip the Dishes
Postmates
GrubHub
Seamless
ChowNow
Instacart
Caviar
Choosing the right delivery partner
So how do you choose one or more delivery partners ?
First, make sure that the delivery partner you choose has a proven track record in your area. They should be known for their reliability and on-time deliveries, as well as the professionalism and courtesy of their drivers with customers. Make sure that they treat their drivers well and pay them fairly.
The National Restaurant Association recently asked people how they use food delivery services.
The association's survey found that 72% of U.S. adults have ordered delivery directly from a restaurant and 41% have used a third-party delivery company to do so in the past six months. When it comes to third-party delivery, the survey found:
Gen Z (63%) and millennials (60%) were more likely than baby boomers (19%) to order through a third-party delivery service in the past six months.
Urban residents (55%) were more likely to do so than rural residents (19%).
Residents of Western America (51%) are germany whatsapp number most likely to do so.
In this article, industry experts share their tips for working with delivery partners. You’ll learn how to:
If you need to work with delivery partners
How to choose the right delivery partners
How to manage delivery partners
Should you work with different delivery partners?
First, here are some of the benefits of working with third-party delivery services:
The processes are easy to set up
Start taking orders quickly
Exposure to new customers
Process more orders during peak periods
Because of these benefits and the growing popularity of delivery partners among consumers, the hospitality industry has started to see them as a necessity. That’s what many restaurateurs and industry experts have told us.
“Working with a delivery partner is unfortunately a must at this point, at least to generate new customers,” said Aaron Nevin, co-founder and COO of Use Kitch Inc. and owner of City Dumpling , a James Beard award-winning New York City restaurant.
Working with food delivery companies can be “a threat or an advantage,” according to Colin Palfrey, CMO of Majesty Coffee , a supplier of espresso equipment for commercial businesses.
“The advantage is that the delivery logistics and technology requirements are handled by the delivery partner, making delivery one less thing to spend a lot of time and resources on. The disadvantage is that you have little or no control over how your food delivery is handled,” he said.
With so many apps that make it easy for customers to take advantage of claims, promotions, and refunds, restaurants also need to think carefully about their partners and how they manage them. There are so many to choose from.
Here are some of the most popular third-party delivery partners:
UberEats
DoorDash
Deliveroo
Menulog
Skip the Dishes
Postmates
GrubHub
Seamless
ChowNow
Instacart
Caviar
Choosing the right delivery partner
So how do you choose one or more delivery partners ?
First, make sure that the delivery partner you choose has a proven track record in your area. They should be known for their reliability and on-time deliveries, as well as the professionalism and courtesy of their drivers with customers. Make sure that they treat their drivers well and pay them fairly.