Another way to help build a relationship
Posted: Thu Jan 23, 2025 9:12 am
4. Hold a special event
with your customers is by holding a special event in their honor. Maybe your business is celebrating a milestone and you want to thank those who helped you get there, or you simply want to share a special promotion for your most loyal customers. Hosting an “invite only” event will make your customers feel that they are part of an exclusive group and that their relationship with your business is valued.
5. Listen to them
Like any personal relationship, it’s important that both sides of a business relationship feel that they are being listened to. While you can listen to your customers through their online reviews and comments, and any singapore telegram mobile phone number list comments made to your representatives in store or over the phone, you need to be able to show that you are listening by how you respond. While not every suggestion will make sense for your business, there are likely ways that you can incorporate customer feedback, perhaps through staff training or procedural changes, that will make a noticeable impact to your customers. You can also show you are listening by actively asking for feedback. Send out a survey to your customers within a few days after they’ve purchased from you so their experience is fresh in their mind and they will be able to give you more valuable feedback. By simply giving your customers an avenue to share their experience, good or bad, and taking their feedback into consideration, you’re helping them feel valued–an essential component of a productive relationship.
with your customers is by holding a special event in their honor. Maybe your business is celebrating a milestone and you want to thank those who helped you get there, or you simply want to share a special promotion for your most loyal customers. Hosting an “invite only” event will make your customers feel that they are part of an exclusive group and that their relationship with your business is valued.
5. Listen to them
Like any personal relationship, it’s important that both sides of a business relationship feel that they are being listened to. While you can listen to your customers through their online reviews and comments, and any singapore telegram mobile phone number list comments made to your representatives in store or over the phone, you need to be able to show that you are listening by how you respond. While not every suggestion will make sense for your business, there are likely ways that you can incorporate customer feedback, perhaps through staff training or procedural changes, that will make a noticeable impact to your customers. You can also show you are listening by actively asking for feedback. Send out a survey to your customers within a few days after they’ve purchased from you so their experience is fresh in their mind and they will be able to give you more valuable feedback. By simply giving your customers an avenue to share their experience, good or bad, and taking their feedback into consideration, you’re helping them feel valued–an essential component of a productive relationship.