How to resolve similar customer issues over the phone

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Write out sample wording or write out a conversation script in a separate document. Distribute it to all employees who communicate with clients so that they can find the answer right during the conversation by searching in the file.

You can add notes to the document if the employee needs to record information in the client database during the conversation.
Checklist: How to Communicate with Clients on the Phone
Take care of your interlocutor. At the beginning of the conversation, state your name, position and company, clarify the purpose of the call. During the call, write down the agreements - it will be useful to send them to the oman telegram users mobile phone number list client in a messenger or by email.
Prepare for conversations with disgruntled customers. Sometimes calls from companies distract people and make them angry, and sometimes the person may call when they are already stressed out. To help employees stay on top of these situations, give them action plans for difficult conversations.
Collect answers to similar questions into one document and hand it to the team. Then any employee will be able to look at it and answer the client's question.
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