Immerse yourself in the situation if something went wrong.

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If a customer writes: "Disgusting service, I won't come back again", leave contact information and ask for more details about the situation and offer a solution to the problem.

And then, in the comments to the review, tell us what decision you came to together. This way, you will show other people that you are attentive to your clients, ready for dialogue, and not afraid to admit mistakes.

Offer a bonus for a bad impression. Sometimes a dissatisfied mexico telegram mobile phone number list customer complains that the staff greeted him rudely or made him wait for a long time. Try to smooth over the unpleasant impression - offer a discount on the next purchase or a gift. This way you will make it clear that you value each client.

Don't ignore positive reviews
It may seem like you don't need to respond to good reviews from customers because people will see them on your profile and know you're doing a great job. In fact, responding to positive feedback builds trust.

“Positive feedback is especially valuable – people rarely share positive experiences, it’s worth encouraging it.”

Mikhail Kashuba, General Director of the car service "Vash-sto", Lyubertsy

Avoid monosyllabic and identical answers. Such a reaction is off-putting — people talked about their impressions with all their hearts, and in response received a formal reply. Thank them and clarify for what exactly. For example: “We are glad that you praise our managers” or “It is nice that you appreciated our assortment.”

Invite for further cooperation. Write that you are waiting for a visit or are always ready to find a window for an appointment. The client will be pleased, and he will be more likely to come to you again.