NPS or CSI: How to Assess Customer Satisfaction and Loyalty

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Calculation + analysis + planning = success
Marketplace sellers must carefully analyze the market, use available tools, and monitor changes to ensure their business is competitive and successful.

Case
Launch of sales of a new furniture brand on Ozon
In a highly competitive environment, it is important not only to set the right price, but also to be able to adapt to changes in time, use promotional offers and follow trends. This will allow sellers not only to survive, but also to succeed in the online trading market.

By the way, our specialists can always share their experience and advise on how to enter marketplaces without losses, correctly calculate the price of a product and scale a business using marketplaces .NPS or CSI: How to Assess Customer Satisfaction and Loyalty
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Artem Elisov
Artem Elisov, Commercial Director
November 26, 2024
Content
What is NPS and why measure it
What is CSI?
Similarities and Differences between NPS and CSI
Feedback is a source of valuable data
Understanding the customer and their satisfaction is egypt whatsapp number database critical to the operation of any company.

There are various tools for assessing customer loyalty, among which the most popular are NPS and CSI .

Artem Elisov, Commercial Director of Kompleto , explained what NPS and CSI are, what their similarities and differences are, and how and when to use them to get the maximum benefit.