3. Get personal. Many customers place as much value on the quality of your service – friendliness, comfort, and familiarity – as they do on the quality of your product. Remember that 70% of buying experiences are based on how the customer feels they are being treated. Make your business a friendly and accommodating partner in your customers’ eyes.
offers around actual customer behavior via analytics rather than trying to make predictions based on general demographics, or your personal perceptions. Recognize loyal customers by name. Show appreciation with coupons, israel telegram data special offers, sneak previews or thank you notes. Invite them to forums or ask for feedback to let them know that you value their opinions.
4. Problem solve. When customers have problems, make sure they can speak with a real, sympathetic person, ideally in person or by phone. Even in our digital world, people like to communicate with other people. This desire is so strong that 75% of customers believe it takes too long to reach a live agent on the telephone or an online chat.
For starters, try Customize your
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