Failing to Engage With Your Clients

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If you’re not reaching out to your customers, you need to be. Engagement is the catalyst for further engagement. Policyholders get more value from their insurers through proactive communication that helps them solve problems. For example, with IDT Express Omnichannel Messaging, you can send helpful text messages such as reminders when a premium payment is due, or to update the customer on a claim.

3. You’re Starving Your Customers of Information – or Giving Them Too Much
It’s important not to skimp on your bolivia whatsapp number data outreach to your clients, and starve them of the vital information they may need to make critical decisions. Equally, it’s important not to overdo it.

You can use customer data to establish when and how often to send proactive messages to your clients. Consider preferred times of day, day of the week, and period in the month – all based on perceived customer needs.

Using IDT Express Omnichannel for your multichannel communications, you can enjoy reliable coverage across the globe, ensuring that your messages reach your audience, no matter where they are. You can also set up automatic failover to ensure uninterrupted communication with your customers, with a flexible failover system that guarantees your messages always find their way, even in challenging scenarios.