Use Soft Communication Skills
Posted: Wed Jan 22, 2025 6:19 am
Especially for in-person visits and video communications, you an improve patient engagement through the use of “soft” communication skills, such as active listening, empathy, and non-verbal cues.
Active listening is a rapport building belgium whatsapp number data technique that involves fully concentrating, understanding, responding thoughtfully, and remembering what the patient communicates. Healthcare practitioners using active listening should maintain eye contact, nod occasionally, and provide verbal cues to indicate that they’re engaged with what the patient is saying. Asking open-ended questions to prompt fuller responses and paraphrasing what the patient has just said are other aspects of this.
Conveying empathy involves putting yourself in the other person’s position, and demonstrating that you understand what the patient is feeling or experiencing. Non-verbal cues, such as maintaining eye contact, nodding, and displaying open body language can signal attentiveness and compassion, and play a significant role in building trust with the patient.
Active listening is a rapport building belgium whatsapp number data technique that involves fully concentrating, understanding, responding thoughtfully, and remembering what the patient communicates. Healthcare practitioners using active listening should maintain eye contact, nod occasionally, and provide verbal cues to indicate that they’re engaged with what the patient is saying. Asking open-ended questions to prompt fuller responses and paraphrasing what the patient has just said are other aspects of this.
Conveying empathy involves putting yourself in the other person’s position, and demonstrating that you understand what the patient is feeling or experiencing. Non-verbal cues, such as maintaining eye contact, nodding, and displaying open body language can signal attentiveness and compassion, and play a significant role in building trust with the patient.